You need not keep a purchased item from Zumiez if it is unsatisfactory or defective. Fortunately, Zumiez has a relaxed return policy that allows customers to return their purchases in-store or via mail if they are not 100% sure of the quality and other factors. However, can you return something at Zumiez without a receipt?
Zumiez can turn down your return request if you lack the receipt. Still, there can be exceptions according to your situation and purchase types. Let’s find the ins and outs of Zumiez’s return policy so that you can keep hustles away while returning anything to the store.
Standard Return Policy at Zumiez
What’s the basic Zumiez return policy you have to follow? Zumiez clarified that customers can initiate a return within 30 days of purchasing. If you miss the 30-day window for a return, then you can exchange the item in 2 years for an exchange of a gift card.
On the other hand, the store can issue you a gift card credit for the lowest promotional or current retail price if you try returning something within 90 days of the original purchase. That’s something unusual from the majority of shops’ return policies.
However, Zumiez is particular about returns and exchanges. For example, the store requires you to present the receipt while claiming a return. Can I return something to Zumiez without a receipt?
Zumiez can deny your return requests if you don’t carry the receipt. On the other hand, the store might issue you an electronic gift card for the current retail or lowest promotional price. However, you must claim your return request within 90 days of purchase.
Another mandatory rule for returning items to Zumiez is that the merchandise should be unused and fine. Zumiez doesn’t accept returns that are defective, bent, or shipped without the original packaging.
In addition, Zumiez doesn’t accept returns and exchanges on clearance items. These are the merchandise that have a price ending with 0.98 or 0.97. So, remember that final sales and clearance sales items are not eligible for return or exchange.
2 Easy Methods to Return Purchased Items to Zumiez
How can you return something to Zumiez? Luckily, Zumiez offers both in-store and mailed options to initiate a return. So, you can visit a local Zumiez store near you. Otherwise, you can mail the intended item to the dedicated address to accomplish a return.
Here’s what you have to follow:
Be it an in-store or online purchase, you can carry the merchandise to any local Zumiez store for return purposes and get a refund. This is the most effortless return process if you want to return anything to Zumiez. The store representative will either process a refund or initiate an exchange as per your request.
However, you need to complete a return form and state what you want to do with your online order. Ensure that you carry the receipt of the order. For best results, you must initiate a return at any Zumiez store within 7 days from the date of purchase.
Can you return something at Zumiez without a receipt? The store might refuse your request or issue a gift certificate at the current retail or lowest promotional price. Did you use PayPal to pay for the online Zumiez purchase? If yes, you can return the merchandise at a store only, which will cost you nothing extra.
Otherwise, you can turn up at any Zumiez store near you if you use a credit card to place the online order. However, the refund might take a while because Zumiez corporate will proceed with the refund process once it completes the necessary inspection.
Customers have to bear shipping costs if they want to return online purchases through mail to Zumiez. According to the Zumiez return policy, mailed items through UPS Ground and Priority US shipments are considered final sales items until and unless they arrive defective.
Hence, you can only request a return for your online mailed purchase if they arrive in bad condition. You must check the received order and ensure the product matches its description. On a related note, you can make an unboxing video to keep evidence handy if anything goes wrong.
However, you can contact the Zumiez customer care team by dialing the provided number mentioned in the purchase receipt. Remember that you need to contact customer service within 7 business days from receiving your online order from Zumiez. The helpline is available Monday to Friday from 8 a.m. to 5 p.m. ET.
On the other hand, here’s how you can return the merchandise via mail:
- Pack the item carefully in its original packaging.
- Next, contact a carrier and fill out the necessary information on the return form.
- Send the return to the following address: Zumiez Inc., ATTN: Returns, 1346 Railroad St. Ste 101, Corona, CA 92882-1840.
Don’t forget to note down the tracking number. The tracking number will help you track the return shipment. On a related note, you will receive a confirmation email after the return shipment reaches the facility. The warehouse will process the refund and inform you accordingly.
Refund Policy at Zumiez
You may not get an immediate refund from Zumiez. The company inspects the returned item once it reaches the warehouse. The company processes the refund once Zumiez is satisfied with the returned merchandise. How long does it take to get a refund from Zumiez?
Reportedly, Zumiez can take up to 5 business days to issue the refund for returns via mail. What about in-store returns? You are lucky if you wish to return the Zumiez order at a local store. Typically, the company manages to provide the refund on the same day on your credit card.
However, the store may give a cash refund if you use a debit card for the original purchase. Additionally, you can opt for an exchange instead of a refund at the store. Moreover, items bought in-store through PayPal are qualified for a gift card. Remember, you can’t get a refund for an item purchased through PayPal if you return it via mail.
What about the Zumiez Exchange Policy?
Just like the return policy, Zumiez offers both online and in-store exchanges. If you have a problem fitting your recently purchased merchandise from Zumiez, you can visit a local Zumiez store and request an exchange. However, Zumiez offers exchanges only in case of defects or misfits.
For an online exchange, you have to mail the item to the address of Zumiez. After validating your exchange request, the company will send you the exchange product within 14 days of receiving it. You must also ship the return or exchange item at your expense. Hopefully, the guide helps you with the Zumiez return policy and tricks to avoid issues.