A career in the retail industry can be interesting and rewarding. Fortunately, you might want to switch to management if you are an experienced retail worker. The Walmart Support Manager position can suit your profile. The Walmart support manager salary, including benefits, is quite attractive.
However, you can’t apply for a job role without learning about the position’s responsibilities and job description. This guide will walk you through the Walmart support manager job description, responsibilities, and more. Let’s get started.
Walmart Support Manager Job Description & Associated Duties
What is a Walmart Support Manager supposed to do? This is the first question that hits your mind when you think about switching to a management role at Walmart. Hence, you must know the Walmart support manager job description, including role and responsibilities.
As a Walmart support manager, you must communicate with a vast array of people daily. You need to take care of excellent customer service so that customers can enjoy a convenient shopping experience. Additionally, a Walmart support manager is supposed to switch from one task to another swiftly.
So, multitasking should be your strength to apply for this particular job position. On the other hand, you are responsible for sales on the floor which you are on board. Furthermore, you have to work with Walmart associates and train them. Thus, they can ensure that customers are satisfied with the services provided.
What are the Job Responsibilities of a Walmart Support Manager?
As you can guess, a Walmart support manager is bound to multitasking and versatile responsibilities. Here are the Walmart support manager job responsibilities and duties:
- Greeting customers and making them feel welcome.
- Making sure that customers are satisfied with the shopping experience.
- Updating and training Walmart associates regarding current affairs.
- Solving customers’ problems and complaints efficiently and quickly.
- Managing staffing problems such as call-out shift coverage and shift swap requests from associates.
- Handling calls and emails associated with services and products from customers.
- Working on new strategies to improve customer retention, satisfaction, referrals, and more.
- Reviewing customer feedback and responding to them.
- Managing the team using the dedicated online dashboard.
- Ensure the store has enough stock with inventory in required quantities for every department.
- Tackling staff payroll by updating employee records, processing payroll receipts, filing tax forms with the corresponding state, etc.
- Arranging events and cooperating with other teams and departments to promote new products and services.
- Keeping the store clean by inspecting the store regularly and resolving any issues immediately.
Hence, a Walmart support manager has numerous tasks to operate. Surely, it’s not an easy job. The job requires multiple skills and adequate experience to overcome the abovementioned challenges and maintain a Walmart store efficiently. On a related note, a Walmart support manager must also pay attention to customer convenience and satisfaction.
Working Hours of a Walmart Support Manager
Apart from the Walmart support manager job description, you might be curious about its working hours. Remember, the Walamrt support manager position is a full-time job. On a related note, this position generally needs an average of 40 hours per week.
However, as a Walmart support manager, you might occasionally have to go through overtime. Such instances are common during holidays such as Thanksgiving, Christmas, etc., when Walmart stores are typically busier than ever.
On top of that, many Walmart stores stay open for 24 hours. So, a Walmart support manager must have the flexibility to work longer hours than anticipated. For example, you may have to rotate shift types and even work every type of shift from morning to overnight.
Expected Salary of a Walmart Support Manager
How much salary can you expect as a Walmart support manager? Even initially, Walmart pays a decent amount of money to its support managers. Reportedly, a Walmart support manager’s salary can be an average of $14 an hour during initial days.
Therefore, your annual salary can be around $33,000 if you start your journey as a Walmart support manager. However, the salary will change as your experience increases. In addition, your skills can be important in securing a higher remuneration. For instance, Walmart will pay you more than average if you are fluent in a second language.
Apart from basic wages, support managers can take advantage of employee discounts for purchases from Walmart. According to sources, Walmart support managers can also earn extra compensation in the form of commissions and bonuses.
An experienced Walmart support manager can earn $31.01 per hour. This means that the professional can get an annual salary of $64,500. However, the top 10% of Walmart support managers earn $58.65 per hour or $122,00 annually.
On a contrary note, the growth in the employment of support managers might get slower in the next decade. This would happen because online shopping captures the market, and the retail industry has to offer a positive customer experience online. However, support managers might be on the side of managing the website.
Job Requirements for the Walmart Support Manager Position
Only some people can readily apply for the Walmart Support Manager position. Are you interested in the Walmart support manager requirements?
Check out whether you qualify for applying to this position by going through the requirements below:
A high school diploma is mandatory to apply for the support manager position at Walmart. However, you might receive privilege if you have earned a bachelor’s degree in management, business, or any relevant field. Additionally, you can stand out from other applicants if you have completed coursework in the following areas:
- Human resources
- Business law
Generally, Walmart support managers get on-the-job training. However, the company might prefer you if you have prior experience in management and retail. On the other hand, the Walmart support manager training may include the following that employees need to learn:
- Company’s policies and procedures
- Technology and software in use
- Customer service and management
Licenses and Certifications
As a support manager, you have to deal with the daily operations of a Walmart store. Therefore, you will need a professional license and certification to prove that you are a potential candidate to manage employees, customer service, and other related tasks.
Required Skills to Become a Walmart Support Manager
You will undoubtedly receive hands-on training before getting appointed as a Walmart support manager. However, additional skills might help you when you go on board. The Walmart support manager salary can be higher if you show some real talent.
Reportedly, the following skills are important to shine as a support manager at Walmart:
As you can remember, we have already mentioned that Walmart support managers must communicate with various people daily. Hence, communication is the key to conveying required information to others, such as employees, managers of different departments, and customers. However, communication skills require you to be fluent in speaking and writing.
Daily challenges are quite common in any store. As a Walmart support manager, you must identify the reason behind any complication and solve it spontaneously. However, customer service is a significant component of a Walmart support manager’s duties.
So, you have to detect the problem and propose a suitable solution. Additionally, you have to deal with employee disputes sometimes. Therefore, problem-solving skills can work in your favour to overcome potential challenges.
You might have to work with other departments’ managers to achieve a common goal. Thus, you must learn to cooperate in activities like developing training programs for associates or devising a plan to enhance the customer service experience.
Customer Service Expertise
The better you can serve Walmart customers, the more they will provide positive feedback. How can you level up your game at customer service as a Walmart support manager? Well, you can greet customers, cooperate with them while shopping, and answer their questions to resolve their doubts.
After all, you have to lead your team as a support manager. So, you must ensure your teammates have sufficient resources to accomplish their goals. In addition, you have to determine and manage the teammates’ schedules. Moreover, you must keep track of their attendance and supply them with needed equipment.
How to Prepare for the Wlamart Support Manager Position?
The Walmart support manager job description sounds fun, energetic, and fulfilling, yet challenging. Apart from handling analytical details, communication, and decision-making, you may have to work overtime, lift heavy objects, and maintain the corporate culture.
It’s better to apply for this particular position if you have some prior experience in retail and management. After all, the designation requires you to be physically and mentally prepared to discard hiccups spontaneously.