You must have noticed the Cotosen site when looking for an online store to buy fashion products. Many customers access this eCommerce store to purchase outdoor clothing and casual apparel at a discounted price. However, some of them have questioned this shopping site’s legitimacy.
Though Cotosen has been in the business for over 3 years, it still needs a better online reputation. Reviews on online sites like Trustpilot and Sitejabber prove this eCommerce store might be a scam. So, you must look for a Cotosen alternative to buy shoes, sweatshirts, or hoodies at a reasonable price.
So, how can you identify a fake shopping platform like Cotosen.com? Customer complaints about the store products are the first sign that the site is a scam. Besides, this site offers 80% discounts on the product, which is hard to believe.
Many think that they offer huge discounts and deals to attract customers. Moreover, you must check the shopping site’s refund policy to know whether it is genuine or fake. Product quality and customer service are other factors that will help you to find Cotosen’s legitimacy.
We have considered the following factors to show you that Cotosen isn’t the right platform to buy clothes:
1. Refund Policy
Checking an online fashion store’s refund policy is essential before buying anything. Legitimate shopping websites like Amazon or eBay follow a refund policy. Buyers receive a refund if they are dissatisfied with the product’s quality. Genuine sites also offer a credit when the customers receive incorrect or damaged items.
On the other hand, fake eCommerce sites don’t follow a refund policy. You will find a refund policy section on Cotosen’s website. However, their refund and exchange policy is a scam. Cotosen doesn’t refund the customers’ money in reality.
Many buyers have tried to contact them to request a refund. Unfortunately, the customer service representatives didn’t respond to their calls or emails. So, this evidence proves Cotosen is a fraudulent shopping site.
2. Shipping and Delivery Details
Genuine online stores generally mention their shipping and delivery address. You can easily find their physical store or warehouse on their website. Cotosen has added the United Kingdom as their warehouse or store address.
However, there is no Cotosen store in the UK. Their products usually come from a third-party company named Yoyo Fashion in China. Hence, they have added incorrect shipping addresses on their site. Furthermore, the customers must wait for weeks or months to receive their order even after completing the payment.
3. Product Quality
Spotting a fake online site is easy. You simply need to check their product quality. Scam shopping platforms offer customers low-quality products. They don’t care about the product quality. All they do is scam people to collect money by creating a fake eCommerce store.
Customers who have used Cotosen have complained that the products they have received are low-quality products. Moreover, Cotosen deceives the buyers using duplicate images. The product images on their website are copied from other shopping sites. So, the products you will receive from Cotosen won’t match the picture displayed on their online store.
4. Customer Service
Customer service plays a major role in an eCommerce store’s growth. An average of 89% of consumers make another purchase from an online store if they receive a positive customer service experience. So, it is the key to brand loyalty, increasing customers’ trust in the company.
However, no responses from the customer service team can typically mean the online store is fake. One of the major issues consumers have with Cotosen is their poor customer service. Cotosen’s customer service executives never call back the buyers.
Moreover, the contact number provided on Cotosen’s website is fake. The company allows the consumers to contact their customer agent by sending mail to “[email protected]”. However, they rarely reply to emails sent to their email address. So, there is no way to contact them if you have product delivery, shopping, or quality issues.
5. Customer Reviews and Ratings
You must always check the online review communities before purchasing products from an online fashion store. Most of the eCommerce stores are driven by online predators. Thus, you must be extremely careful when accessing or buying an item from these sites.
So, now the question is, what do the customer reviews and ratings say about Cotosen? They have received 3.91 stars from 865 customers on Sitejabber. Thus, most buyers are satisfied with the purchase made from Cotosen.
On the other hand, Cotosen has received only 2.5 stars on Trustpilot. Over 77% of consumers have rated this online shopping store 1 star. Therefore, buying any product from Cotosen will be risky.
Many have stated that Cotosen is a fraudulent company that scams people by offering poor-quality material. Some of them haven’t received their products ordered a month ago.
They also noticed unrecognized transactions from their account after the day they bought an item from Cotosen. Another thing is that you won’t see customer reviews on Cotosen’s websites. Thus, many buyers avoid using this shopping site to buy their favorite clothes.
6. Cancellation Fees
Legit eCommerce sites let consumers cancel their orders at any time. Moreover, they don’t charge cancellation fees if the order has been shipped already. However, fake shopping sites like Cotosen charge a cancellation fee if you cancel the order after 24 hours.
Consumers are also responsible for the shipping charge if they return any misfit or incorrect product. Amazon or eBay doesn’t charge a shipping fee for incorrect product delivery. So, you must choose these genuine shopping sites over Cotosen to save on shipping and cancellation fees.
Should You Shop the Latest Fashion Products from Cotosen?
Cotosen has generated security concerns in more than 30% of consumers. Your credit or debit card can be exposed to hackers when shopping from this online store. Thus, you must avoid using this website to protect your sensitive data from scammers.
Moreover, you will only receive an inferior or defective item from this eCommerce store. Sometimes, you might not receive anything after the purchase. Therefore, we suggest you report this problem to your bank and request a new credit or debit card.
Signs that Prove Cotosen is a Scam Shopping Site
Genuine shopping sites mention their owner or founder’s name. The absence of this detail generally indicates the website is fake. No owner name is provided in Cotosen.com, so you shouldn’t trust this site.
Though Cotosen has a valid HTTPS, the blocklist engines also don’t block this site. However, ordering a fashion product from this online store might not be the best option. If you want top-quality men’s and women’s apparel, use Forever 21 or H&M.
Besides, you must check the online store’s social media presence before buying an item. Cotosen has an account on Facebook and Instagram. However, the eCommerce store has only 566 followers on Facebook and 1,405 followers on Instagram.
Many Facebook users have tagged Cotosen to complain about their fraudulent acts. You will also see comments about missing deliveries on Cotosen’s Facebook profile. Some claimed they had received their order after 2 months of purchase.
They also don’t respond to the customers on social media platforms, making it suspicious. Thus, Cotosen is viewed as an unreliable website to shop for due to its low trust score. So, avoid taking the risk of buying trendy clothes from Cotosen to save a few bucks.