A UPS Call Tag is a shipping label that is generated by the original shipper (or the company that handles the original shipper’s returns) to retrieve product from a customer. The label has the shipper’s address on it for shipment to the shipper via UPS Ground service.
Moreover, UPS Call Tags are a convenient way for customers to return packages to shippers without having to drop them off at a UPS location. Thus, the UPS driver will pick up the package from the customer’s specified location, typically within 3 business days.
Let’s get to understand more about UPS Call Tags and what is its purpose.
Understanding UPS Call Tags – Definition and Purpose
A UPS Call Tag is a prepaid shipping label that is used to return a package to the original shipper. The label is generated by the shipper and provided to the customer. The customer then affixes the label to the package and leaves it in a visible location for the UPS driver to pick up.
UPS Call Tags are typically used for warranty returns, exchanges, and defective products. Moreover, they can also be used for other types of returns, such as items that have been purchased online and need to be returned to the retailer.
Types of UPS Call Tags
There are three types of UPS Call Tags:
1 UPS Pickup Attempt (Call Tag)
The UPS driver will make one attempt to pick up the package from the customer’s specified location. However, if the package is not ready for pickup, the driver will leave the label at the location and the customer will need to schedule another pickup or drop the package off at a UPS location.
3 UPS Pickup Attempts (Call Tag)
The UPS driver will make three attempts to pick up the package from the customer’s specified location. Now, if the package is not ready for pickup on any of the three attempts, the driver will return the label to the shipper. Next, the customer will need to contact the shipper to schedule a new pickup or return the package themselves.
Damage Call Tag
A Damage Call Tag is issued by the shipper after receiving a report of damage to the product from their customer. The UPS driver will pick up the damaged package from the customer’s specified location and return it to the shipper for inspection and repair or replacement.
How UPS Call Tags Work?
To create a UPS Call Tag in UPS Worldship, follow these steps:
- First, open UPS Worldship and create a new shipment.
- Next, aelect the Returns service type.
- Enter the shipper’s and recipient’s information and the package weight and dimensions.
- Now, select the Call Tag pickup method.
- Finally, click the Create button to generate the call tag label.
Tips and Best Practices for Managing Call Tags
Here are some tips and best practices for managing UPS Call Tags:
- Schedule your pickups in advance. This process will help to ensure that your packages are picked up on time and without any delays.
- Prepare your packages properly. You need to make sure that your packages are properly packaged and labeled before the UPS driver arrives. Now, this will help to avoid any problems with the pickup process.
- Track your shipments. You can track the status of your UPS Call Tag shipments using the UPS website or mobile app. This process will help you to know when your packages have been picked up and delivered.
Benefits of Using UPS Call Tags
UPS Call Tags offer a number of benefits for both shippers and customers, including:
- Efficient and streamlined shipping process. UPS Call Tags eliminate the need for customers to drop off their packages at a UPS location. This process can save customers time and hassle.
- Cost-saving for businesses. UPS Call Tags can help businesses to save money on shipping costs, especially if they have a high volume of returns.
- Improved customer satisfaction. UPS Call Tags offer a convenient and easy way for customers to return packages, which can help to improve customer satisfaction and loyalty.
Common Questions and FAQs about UPS Call Tags
How to schedule a call tag pickup?
To schedule a call tag pickup, you can contact UPS customer service or use the UPS website or mobile app. Moreover, you will need to provide the UPS Call Tag number and the date and time that you would like the package to be picked up.
What to do if the UPS driver did not pick up my package?
If the UPS driver did not pick up your package, you should contact UPS customer service to report the issue.