Zoom is the go-to application for making video calls more interactive and faster, without interference. Countless Windows 11 users still use Zoom as a reliable video call manager, irrespective of other available video calling applications. However, Windows 11 users have been reporting that Zoom keeps crashing when they try screen-sharing.
This can be very annoying when you are in the middle of an online class or a business meeting. Generally, an improper setting or corrupt installation of the Zoom application might trigger the issue. On the other hand, outdated camera drivers, Windows updates, etc., can trigger the same effect on your Zoom experience.
Whatever the reason is, you need to find a compatible solution to make Zoom work according to the Windows 11 interface. Let’s check out tried and tested solutions to stop Zoom crashing on Windows 11.
Reboot Zoom and Your Windows PC
Temporary technical glitches can lead to the Zoom app crashing and freezing on Windows 11 PC. A quick restart can laminate all the temporary bugs and give the app a fresh start. Go through the guidelines below to force close Zoom and reboot your PC:
- Open up Task Manager by quickly pressing the Ctrl, Alt, and Delete buttons altogether.
- Locate Zoom and right-click on it to select the End Task option from the pop-up menu.
- Additionally, disable all the processes related to Zoom.
- Quit Task Manager and click the Start menu.
- Click the Power icon and choose the Restart option.
Let your PC restart automatically and launch Zoom. Verify if it still keeps crashing on your Windows 11 PC.
Customise Zoom Settings
Inappropriate in-app settings of Zoom can result in the app crashing. To enhance your video calling experience, you might have to tweak a few settings on the application. Check out the following instructions to ensure seamless video calling:
- Double-click on the Zoom icon to open the app.
- Next, navigate to the gear-shaped icon or Settings option on the Zoom app. It generally resides in the top-right corner of the application.
- After you explore Settings, click the Video tab from the left panel of Zoom.
- Then, you have to select Advanced. Go to the Video Rendering Method section. Select the Direct3D11 option from the corresponding drop-down menu.
- Try relaunching Zoom and check if the same issue persists.
Rollback the Camera Diver to the Previous Update
Has your Windows 11 PC recently updated its web camera drivers? If yes, then the latest drivers might not be compatible with Windows 11 updates. We think that you should roll back your web camera drivers to earlier updates.
Here’s how you can proceed with that:
- Open a Run utility with the Windows+R shortcut.
- Go to the text box and type ‘devmgmt.msc’. After that, hit the OK button.
- Find the Cameras entity inside the Device Manager window. Or, you can look for Imaging Devices if you don’t find Cameras.
- Double-click on Cameras or Imaging Devices to expand it. Afterwards, right-click on the Integrated Camera. Go for Properties from the pop-up menu.
- Select the Driver tab followed by the Roll Back Driver option.
Then, you need to choose any reason and finish the method with a click on Yes. This should take your camera drivers to their previous updates. If this doesn’t fix Zoom crashing on Windows 11, proceed to the next one.
Try Updating Camera Drivers
Rolling back your camera driver might not be the solution in this case. You should update your camera driver on your Windows PC to check if that works. Users have also confirmed that updating camera drivers might bring Zoom back to normal functionality.
Here’s what you need to follow if you want to update your PC’s camera drivers:
- Launch Device Manager on your Windows 11 PC.
- Search for the Camera option and double-click on it to expand it.
- After that, right-click on the option called Integrated Camera.
- After that, click the Update Driver option from the menu.
- Windows will automatically search for drivers to be installed if there’s any update available.
Furthermore, you can restart your Windows device and launch Zoom. See if it has resolved the Zoom crashing instances while sharing screens.
Use a Specific Graphics Card to Run Zoom Efficiently
The built-in graphics card on your PC might not be compatible enough for managing apps. Resource-consuming apps might crash from time to time when the graphics card is not powerful enough. If your PC has two separate GPUs installed, then you can choose the more powerful one to run Zoom on.
We have shown how you can switch from one GPU to another on the NVIDIA Control Panel. Follow the steps below carefully to eliminate the Zoom crashes from your PC:
- Start with right-clicking anywhere on the blank space on your desktop. After that, select the NVIDIA Control Panel.
- Next, choose the option named ‘Manage 3D settings’ from the left panel.
- Afterwards, click the tab named Program Settings, followed by the Add button.
- Locate Zoom Meetings from the list of programs and select it. Then, opt for the ‘Add Selected Program’ option.
- Select ‘High-performance NVIDIA processor’ from the drop-down list of the section named ‘Select the preferred graphics processor for this program’.
- After all, you can hit the Apply button to confirm the changes you have made.
In case of Zoom still crashes on your PC, there are more solutions below you can try.
Perhaps, the Zoom app installed on your PC might contain corrupted files. Reinstalling the application on your computer can save you from recurring crashes.
Here’s how you can uninstall Zoom and reinstall it from a reliable source:
- Open Settings on your machine by using the keyboard shortcut: Windows+I.
- Select Apps from the left navigation pane of Settings. After that, choose Apps & Features from the right panel of the window.
- Afterwards, locate Zoom under the Apps & Features window.
- There will be a three-dotted icon next to Zoom. Click on that and choose Uninstall.
- Confirm your decision by clicking the Uninstall option again.
- After you have uninstalled the Zoom app successfully, you have to reinstall it.
- Visit the official website of Zoom to get the genuine and compatible app for Windows 11. Click on the Download or Install button to install the Zoom app.
Verify if reinstalling the Zoom app eliminates frequent crashing or not.
Finally, Update Windows Operating System
Are you using any beta version of Windows 11? Early builds of any operating system can be problematic with different applications. Hence, ensure that you have installed the latest build of the Windows operating system.
Update your Windows in the following way to eliminate the Zoom crashing:
- Navigate to System Settings. You can right-click the Start menu and choose Settings from the Context menu.
- Next, you have to click the Windows Update option from the left pane of the window.
- When the Windows Updates section expands, click the Check for Updates button on the right panel of the window.
- Windows will start looking for updates if available for your Windows build; let Windows Update.
The update might consume more time than you think. Keep patience and restart your machine once the update is over. Start the Zoom application and see if it still crashes. These solutions should have fixed Zoom crashing on Windows 11, for sure.