United Parcel Service delivers over 20 million packages daily, totalling 6 billion in a year. With such a huge number of shipments going through UPS, the most common complaints revolve around missing or damaged packages.
Many UPS customers have complained about their packages being delivered to the wrong address. Despite providing product shipping services for years, the company still receives many complaints.
Do you know UPS delivers nearly 7 million packages to the wrong address each year? Hence, the customers log a complaint against the UPS drivers to resolve the issue. 1 out of 4 United Parcel Service customers complains about lost shipments.
Half of the customers’ packages are stolen from their doorsteps. UPS repeats the same mistakes because of not using an effective tracking system even after all these years. UPS receives 1000+ complaints only from U.S. customers each year for lost or stolen packages.
Haven’t yet received your UPS package? Learn the easy ways to file a complaint against the UPS driver to get your lost package.
Easy Steps to File a Complaint against a UPS Package Delivery Driver
UPS customers must check the package delivery driver’s truck plate number to file a complaint against him. Did you get the wrong product? Check the 1Z number, which is the package tracking number. So, if you didn’t notice the delivery person’s vehicle plate number, the 1Z number will do the job.
Moreover, the 1Z number helps UPS customer support executives to identify which DIAD scanned the package and which driver was assigned to deliver it. Contact the UPS centre’s customer support team once you find the 1Z number.
They will connect you with the on-road supervisor, and then you can file the complaint against the driver. However, if the UPS driver doesn’t accept his mistake, file a corporate complaint against him.
Here are the details that you must provide to complain about the UPS driver:
- Package’s shipment number
- The shipment’s date and delivery location
- Your address
- Date of filing the complaint
- Your name and surname
- The UPS driver’s vehicle number
- Your parcel number
- Compensation amount for the product damage
- Delivery signature of the shipment
Documents Required to Submit a Written Complaint at a UPS Center:
The easiest way to file a complaint against the delivery driver is by submitting a written application to a UPS centre.
However, customers required the following details to complain about this process:
- The money receipt of product payment
- The claim amount
- Declaration regarding the courier shipment
- Proof of the product delivery
- The protocol copy drafted by UPS
- Declaration of the UPS driver
Ensure to enclose the parcel package with the written document in your local UPS centre. Otherwise, this renowned global shipping and logistics company won’t receive the complaint against the delivery person.
How to File a Complaint Against the UPS Driver with the Customer Support Number?
Complaining about the United Parcel Service delivery person is straightforward. All you need to do is dial their customer service number and talk with their representatives. This is a toll-free number that you can call at any time from Monday to Friday.
However, we recommend contacting their customer support executives between 8 AM to 12 AM to get a prompt response. The best time to call them is in the morning.
Sometimes, you might have to wait for 10-15 minutes for them to answer your call. The quickest way to get immediate assistance is to cue the process by pressing 0 at every prompt.
Moreover, there isn’t a single number to file a complaint against the UPS driver. UPS has several customer support numbers which can be used for lodging complaints. However, you must send an email to them if they didn’t pick up your calls.
UPS customers can get a quicker response if they try to contact customer support executives through social media. Do you want to complain about the UPS delivery person’s behaviour? You must first complain to the local UPS manager and then call their customer helpline number.
What are the United Parcel Service’s Customer Support Numbers?
UPS’s official customer support number is – 1-800-742-5877. The TTY/TDD access for customers with hearing impairments is 1-800-833-0056. Do you have any complaints about international product shipping? Call the UPS customer support team at 1-800-782-7892.
Additionally, you can visit United Parcel Service’s Customer Help and Support Center for the complaint. UPS also lets you file a complaint against the courier driver via email.
What is the UPS customer service email address? It is “[email protected]”. Compose a mail stating the problem you have faced with courier shipment and the delivery person.
Do you use social media? Follow United Parcel Service on Facebook. Send them a message regarding the delivery driver’s behaviour. Alternatively, you can also tweet UPS and tell them what the driver has done.
Can You Get Help from United Parcel Service’s Customer Support Service?
UPS has received 498 ranks out of 997 businesses on the customer service scoreboard. It scored only 1.7 out of 10 for dispute resolution and 2.6 out of 10 for assisting its customers. So, we would recommend choosing an alternate way to file a complaint about the missing packages or delivery drivers
How to Complaint about the UPS Driver Online?
You can file a complaint against the UPS driver and claim for the missing or damaged delivery. However, you must check the product’s delivery status first if your package is missing. It will help you to know whether your item is on the way to delivery or has been delayed for some reason.
Do you see a “Delivered” message on the UPS site? Check around your house premises and ask neighbours if they have received the courier on your behalf.
Sometimes, the UPS delivery persons put the items in out-of-way places to protect them from extreme weather conditions. If you can’t find the package, access the UPS site to file an online claim.
Ensure to provide all the package-related details and the UPS driver’s vehicle plate number to solve the problem. Did you receive the wrong product? You’re entitled to claim a refund for the product.
You can also send a picture of the product damage on the UPS site. Don’t use the item or try exchanging it until your online claim is resolved. The approved claims will be processed within 3-5 days after the verification. UPS might take legal steps against the driver for misbehaving with the customers.
Can you file a Complaint against the UPS Driver in Small Claims Court?
Small Claims court effectively allows a customer to take legal action against the driver without hiring an attorney. Thus, if you have filed a complaint against the driver and UPS isn’t fixing the issue, take further steps.
Sue UPS in small claims court to resolve the dispute. However, you must write a demand letter against UPS stating the delivery person’s actions. Customers should include details like their contact number, name and address while drafting the letter.
Additionally, you must write the full name of the company – United Parcel Service. Don’t forget to write the date when the incident occurred. Besides, you can mention a proposed solution to the problem in the demand letter.
But, what if United Parcel Service doesn’t respond even after filing the complaint in small claims court? Then, you must complain to the local claim court within 60 days. The local claim court will handle the matter and take necessary legal steps.