Kay Jewelers is the world’s largest retailer best known for offering top-of-the-line diamond jewellers. The company sells engagement rings, bracelets, earrings and necklaces reasonably priced. Over 1000+ people use this online store to buy their favourite jewellery at a 30% discount.
Most people who wish to purchase jewellery from Kay Jewelers search for one question: Can they return them? Yes! You can return and exchange the items you purchased online or in-store easily. The company lets you return the jewellery after 30 days of purchase.
However, consumers must have the e-receipt or packaging box to qualify for product returns at Kay Jewelers. The company will also refund the product price if you haven’t used it or caused any damage. So, you must keep the diamond jewellery in good condition to return and exchange it from Kay Jewelers.
Let’s get to know more about Kay Jewelers’s return policy:
How Does Kay Jewelers’s Return Policy Work?
Returning the purchased items at Kay Jewelers is pretty easy, and you don’t need to be tech-savvy. You can return the item and exchange it for a new one. Buyers can also return the online purchase by contacting them via mail.
Additionally, you can visit any Kay Jewelers store in your location for the product return. Do you want to return a watch you bought from their online store? Try to return and exchange it within 30 days after the item is shipped.
However, the 30-day return policy is not applicable for all Kay Jewelers items. Diamond rings or necklaces have a 60-day return policy. Hence, you must access their online site to know the return period of the products available on Kay Jewelers.
When Can You Return the Items at Kay Jewelers?
You can return the purchased item if you’re dissatisfied with the quality or for other reasons. For instance, if the ring you bought from them doesn’t fit properly, you can return it. Get a new diamond ring after checking the size from the Kay Jewelers store.
Buying rings, bracelets or watches from a physical store will always be wise. Checking these products’ sizes from the displayed picture of an online store is impossible. Hence, we suggest visiting a Kay Jewelers store when purchasing these items.
Open the Kay Jewelers site and go to the Contact section. Chat with their customer service representatives or text them at – (855) 221 – 6255. Contact them to request a return and ask them for the required documents.
Requirements to Return an Item at Kay Jewelers:
You can’t just visit any Kay Jewelers store to return the purchased items. Presenting the evidence of the product you have bought from the company is essential. For instance, buyers must show the sales receipt and other documents proving the item was purchased from Kay Jewelers.
Consumers must have the certificates, warranty card and the manual that comes with the product to qualify for the return. Don’t come to the store with fake warranty information or certificates; the company will cancel your return. They might also restrict you from making further purchases from their stores.
It’s always better to check the return instructions before buying any item from a jewellery shop. This will help you to check if you can meet these requirements if anything needs to be fixed with the item. What if you lost the sales receipt or other paperwork? Kay Jewelers will refuse to return or exchange the product purchased online or offline.
What Should You Do Before Returning the Item to Kay Jewelers?
You must have the purchased products’ original packaging; otherwise, you can’t return them. Hence, find the original packaging and place the item securely inside the box. Use sellotape or other adhesives to secure the packaging if possible.
Go to the Kay Jewelers store with the packaging slip and other paperwork like a warranty card. Tell the store manager the reason for the return. Remember, the reason must be valid to qualify for the return for top retailers like Kay Jewelers.
Besides, your return address should be prominent on the packaging slip. Kay Jewelers will send their quality assurance team to the return address. They will inspect the purchased item’s condition and look for signs of damage.
If everything looks good, the company will process a refund on your bank account linked to your phone. However, getting a refund after returning the product might take 5-6 days.
2 Easy Ways to Return the Kay Jewelers Items:
Consumers who have purchased an item from Kay Jewelers can return them in 2 easy ways. You can visit the nearby Kay Jewelers store for product return and exchange. Or, you can send them a email stating the reason for returning the item and get a refund instead,
Here is how you can return the purchased items from a Kay Jewelers store and through mail:
Return the Item to a Kay Jeweler Store:
Don’t know where a Kay store is? Open a browser or any navigation map to find a Kay store. Visit the Kay store with the product you want to return and exchange. Speak with the manager or an authorised worker of the Kay Store. They will tell you the process to return the item safely.
Return the Item using the Mail Service:
Returning the Kay Jewelers product is straightforward via mail. You only need to access a browser from your mobile device and write “Kay Returns”. Open Kay Jewelers’ “Returns & Exchange” page and locate the “Ship Your Return” option.
Tap on “Start the Process” and enter your order number when prompted. Go to the next box, write the correct billing zip code, and click the “Next” button. Select the return item type from the list and select “print”.
Keep the printed prepaid label safely with you as you need it to return the item. Pack the item and attach the packaging slip to the box’ center. Don’t have the packaging slip? You must have the details like your name, address, email ID and the order number.
Additionally, you must stick the pre-paid label at the packaging box’s center. Attach the pre-printed return address and send the package to the Kay store’s address. Ensure to check the Kay store’s location carefully before sending it. Contact the customer service team if you are confused about the store address.
Is it Necessary to Attach the Prepaid Label when Returning Fragile Items?
No! Prepaid labels are not necessary when returning fragile items to Kay Jewelers. The company will reimburse the shipping charges if they have sent you a broken product. Dial 1-800-311-5393 if you have received damaged jewellery from the online store.
Kay Jewelers suggests using a reliable courier service like FedEx or UPS to send the packages. Besides, you can track the package’s location using a courier service. You will be relaxed knowing your package has reached the Kay store.
Which Items Don’t Qualify for the Return at Kay Jewelers?
Kay Jewelers keeps consumers from returning and exchanging specialised watches and customised piercing earrings. Gift cards and casino gift certificate purchases don’t qualify for the return.
Did you receive merchandise via the Jewelry Replacement Plan? It can’t be returned to any Kay store, even in good condition. The company only accepts unworn watches and unused jewellery. If you want to return a smartwatch, unpair it from your phone and delete the stored data to qualify for the return.