The Home Depot has an excellent return policy for all customers. Be it a defective product or a dead-potted plant, everything is now eligible for a return to Home Depot within a limited time frame. This may sound unbelievable, but it’s true.
What is Home Depot’s return policy on plants? You might be curious about this as much as we are. Well, we have researched Home Depot’s return policy on plants to clarify your doubts about it. So, let’s get started.
Does Home Depot Accept Returns on Plants?
Before you move on to Home Depot’s return policy on plants, let us give you an overview of Home Depot. Home Depot can be your one-stop shop for flowers, plants, and major home accessories. The Home Depot has recently surfaced in the news due to its outstanding and unmatchable return policies on plants.
For example, you might have forgotten to water the houseplant you bought from Home Depot, and it’s dead now. The last thing you can do is return the dead plant to Home Depot and get a refund. This might sound impossible, but Home Depot now accepts the strangest returns of all time.
Let’s check out Home Depot’s return policy on dead plants and others so that you can experience a hassle-free return.
Home Depot’s return policy will take any plant from a shrub to a perennial if the customer feels unsatisfied within 90 days from the purchase date. You can also return trees, bulk orders for ground and landscaping cover, etc., within 90 days of purchase.
However, the purchase receipt is required to issue a return. Otherwise, you can’t take advantage of these excellent return policies on plants from Home Depot.
On the other hand, you can get a return window of 30 days if you order smaller house plants such as tulips. After 30 days, they won’t accept your return request. However, they might reconsider your request and make an exception if you can show them a doctor’s note to prove that you could not return within the expiration date.
What’s Hope Depot Return policy on dead plants? Before you visit the store with your dead plants, here are a few things you need to know. For example, Home Depot’s return policy doesn’t apply to cut flowers and floral arrangements. So, you can’t return cut flowers and floral arrangements to Home Depot and get a refund.
On a related note, Home Depot has issued many customer-friendly policies. If you purchase plants online and they arrive dead or damaged at your location, then you are eligible to replace them within 3 days from delivery. On top of that, you don’t have to pay any additional charge.
In addition, Home Depot accepts returns of seasonal and occasional items like artificial and real Christmas trees, garlands, wreaths, and more within 90 days of purchase. However, customers must keep the possession free from further wear, tear, or damage.
Surprisingly, Home Depot allows its customers to bring perennials and shrubs anytime during the growing season. Moreover, Home Depot grants you an additional 365 days to return a purchased plant with a Home Depot Commercial Revolving Card, Home Depot Consumer Credit Card, or Commercial Accounts.
Does Home Depot Accept Returns of Dead Plants?
Generally, Home Depot doesn’t qualify dead plants for a return. However, a few exceptions exist to Home Depot’s return policy for dead plants. For instance, you have to prove that there’s no fault that the plant is dead. You can show the purchase receipt to back up what you’re demanding.
Well, Home Depot might not provide you with a refund in this situation. Instead, the store might replace your dead plant with a living one. If you can’t produce the receipt of the purchase or Home Depot can’t replace your dead plant with a new one, here’s what you might expect. Home Depot might offer you some store credit.
By the way, you know that you can return dead plants within 3 days of delivery if it’s an online purchase. Home Depot accepts them if they reach you damaged or even dead. This applies to the following categories of online purchases from Home Depot:
- Christmas trees
Is it Possible to Return Your Plants to Home Depot without a Purchase Receipt?
So far, you have learnt that Home Depot usually allows returns on plants within 30 to 90 days for their in-store policies. Now, Home Depot return policy works through transaction tracking, namely the VeriReturn system. This helps Home Depot track its return transactions made at a register with a debit or credit card.
As a customer, you must show your valid photo ID, like a state-issued ID card or passport. Well, this will verify that you are the same person who originally purchased the item. And now, you need your money back whenever you want to appear at the customer service desk of Home Depot and raise a return request.
On the other hand, Home Depot can track the plant purchase for a whole year if the purchase was made using Home Depot plastic. You can only get a refund if the store finds your return request is legitimate. However, you will receive the refund through the original mode of payment. In this case, you will get a refund on the card you used to make the purchase previously.
Can Home Depot refund you with cash? Well, you can expect Home Depot associates to hand over gift cards or store credits instead of cash refunds. If the purchase seems sketchy, associates might offer you store credit at the lowest sale price of available products.
Steps to Initiate a Plant Return for Online Order
Do you want to return an online plant order to Home Depot? It’s possible, and the credit goes to the generous Home Depot return policy on plants. Ensure you preserve the original packaging or shipment box for the return. Otherwise, Home Depot won’t accept the return.
Here’s how you can return an online order to Home Depot:
- Check out whether the item you bought is eligible for return shipping.
- After that, visit your Home Depot account and click the Return Items button.
- A shipping label should reach you via email if you have chosen an eligible product for return.
- Attach the shipping label to the original box of the purchased item.
- Then, you can drop it off at your nearest UPS location. Alternatively, you can arrange a doorstep pick-up from UPS if the purchased item is a holiday tree or a bulk of order.
If you have any doubt regarding online purchases’ return policy, you can contact Home Depot’s customer support team.
In simpler words, Home Depot offers a remarkable return policy on plants. You can return plants that grow from seedlings for up to 3 years from the date of purchase. Additionally, you can get a 90-day guarantee on all plants along with Miracle-Gro soil.
However, the exception of Bonnie Plants is there, providing a 1-year warranty. The Home Depot return policy also applies to all other gardening plants. Ensure that you follow all the instructions carefully.