You can see the “Epson printer offline Windows 10” error if the device is not properly configured. Even you can see this issue if the printer is ready to print but the computer is unable to detect the device. When this error occurs, next, the Epson printer becomes unusable.
There are many causes for this error. Some of the most common causes are that, if the printer is in sleep mode, then you can get this problem. Further, if the ‘Use Printer Offline’ feature is enabled, even then, there is a chance for you to encounter this issue. Moreover, if the wireless connection is malfunctioning, then also you might meet with this glitch.
How to Solve the Epson Printer Keeps Going Offline Problem?
Here, you will get plenty of methods that will help you to easily solve the Epson printer keeps going offline issue.
I: Delete all the pending Print Jobs
If some pending print jobs within the print queues get corrupted somehow, then there is a possibility for you to meet with this problem. The best answer to resolve this issue is to remove all the stuck print jobs. To do that, follow the steps below.
- First, press the combination of ‘Windows + R’ keys together. This opens a new dialog box having the name ‘Run’ will come up.
- Within that dialog box, type in the text ‘control panel’ on the empty area beside the label ‘Open:’ and then, tap on the ‘OK’ button.
- As soon as you do that, then a new ‘Control Panel’ window will come up. Inside that window, find and choose the ‘Hardware and Sound’ category. Now, a new page will appear, in it, locate and select the ‘Devices and Printers’ option.
- Next, another page will come up, where go to the ‘Printers and Faxes’ section. Under that section, locate the Epson printer that you have and right-click on it.
- Now, from the popup menu that appears, find and click the ‘See what’s printing’ option.
- At this time, a new window with a list full of print jobs will appear. Within that window, navigate to the menu bar and choose the ‘Printer’ option. From the drop-down list, choose the ‘Cancel All Documents’ option.
- At last, tap on the ‘Yes’ button, when the confirmation box comes up.
II: Restart the Router and Computer
If the wireless network starts to malfunction, then you can encounter this problem. Now, the correct solution to get rid of this problem is to restart the router and also the computer. For that to happen, follow the steps below.
- First, press the power button of the router to switch it off. Next, take out the power cable of the device from the wall socket.
- Now, wait for five minutes or so and then plug the power cable back into the wall outlet. After that, press the power button to start the router and see if it can print a document or not.
- If the Epson printer is unable to print a document, then restart the computer and then check if you can a print a document or not.
III: Deactivate the “Use Printer Offline” Feature
When the feature “Use Printer Offline” present on the Epson Printer is active, then due to the malfunction of this feature you can meet with this glitch. The feasible answer to resolve this glitch is to disable the ‘Use Printer Offline’ feature of the Epson printer.
- First, press both the keys ‘Windows + S’ keys simultaneously, to launch the default search area.
- In this area, write the ‘devices and printers’ option and then from the output page choose the ‘Devices and Printers’ option. This action will open a new window with the title ‘Devices and Printers’.
- In this window, go to the section ‘Printers and Faxes’ and select the specific Epson printer. Next, right-click on the chosen printer and select the ‘See what’s printing’ option.
- Now, a new window with the name of the printer on the title will come up. In that window, choose the ‘Printer’ item from the menu bar. This action will reveal the various options on a drop-down list.
- From that list, see if there is a tick mark on the ‘Use Printer Offline’ option. If a mark is present, then click once to disable the option. Once again click the ‘Printer’ item and then choose the ‘Set As Default Printer’ option.
- At last, close everything and see if this issue comes up or not when you try to print a document.
IV: Install the Epson printer Once Again
If the Epson printer is not configured properly, then you can also this error. The one and only answer to resolve this problem is to reinstall the Epson printer. In order to do that, follow the steps below.
- First, right-click on the ‘Windows’ logo to open the ‘Options Menu’. Inside that ‘Menu’ locate and choose the ‘Device Manager’ option.
- As soon as you click on that option, then a new window with the name ‘Device Manager’ will come up.
- Inside that window, go to the ‘Printers’ hardware category and double-click on it. This action will reveal the printer devices on a sublist.
- From the sublist, locate and right-click on the ‘Epson printer device’ and then tap on the ‘Uninstall’ option. If you get a confirmation message, then click the ‘OK’ button.
- Navigate to the third method and then follow the first two steps to open the ‘Devices and Printers’ window.
- Next, on this window go to the top section and then click the ‘Add a printer’ button. When you click on that button, then a new ‘Add a device’ window will come up.
- Inside that window, go to the bottom and click on the ‘The printer that I want isn’t listed’ link. On the next page, choose the ‘Add a printer using a TCP/IP address or hostname’ option and then click on the ‘Next’ button.
- When another page comes up, next, provide the ‘IP address’ and the ‘Port name’ of the printer on their respective fields and click the ‘Next’ button to complete the installation process.
- Finally, reboot the computer and see if you can use the Epson printer or not.
V. Execute the Printer Troubleshooter
If you still cannot solve this issue, then as the last answer all you can do is run the printer troubleshooter. Here are the steps regarding how to do it.
- First, click the ‘Windows’ logo, to open the ‘Start Menu’. After that, from the menu choose the ‘Gear’ icon above the ‘Power’ icon.
- As soon as you do that, then a new window having the name ‘Windows Settings’ will come up.
- Inside that window, locate and choose the ‘Update & Security’ category. This action will open a new page, where go to the left pane and choose the ‘Troubleshoot’ option.
- Now, move to the right pane of that page and then click the ‘Printer’ option.
- Lastly, choose the ‘Run the troubleshooter’ button and follow the information that comes on the screen to rectify any problems in relation to the Epson printer.