CarMax is a favourite and trusted choice for those interested in purchasing used vehicles. This used-car dealership store offers 5-year-old or newer cars for reselling, and you can sell off your older cars at CarMax. However, CarMax verifies any purchase from the store with an exciting and unique return policy.
What is CarMax Return Policy? Customers can return their purchased vehicles to CarMax if they don’t love the car. Still, there’s a time window and a few other terms and conditions. Recently, CarMax has upgraded its return policy to a whole new level.
Are you thinking about getting your next car from CarMax? Then, let’s review the CarMax return policy and see how it works.
What is CarMax Return Policy?
CarMax ensures that its customers love their new purchases. Therefore, CarMax started offering a unique return policy. The return window was valid for 7 days from the purchase date. Well, what is CarMax 7 day return policy?
Previously, customers had 7 days to ensure whether the vehicle purchased from CarMax was the most suitable fit. In addition, the customer could not drive the car for over 1500 miles if they wished to return it. On a happy note, CarMax would refund the money if a customer filed a return request within 7 days from the date of purchase.
Now, CarMax has made some serious changes to its return policy. What is CarMax 30 day return policy? Customers can now return their vehicles to CarMax within 30 days of purchase. However, you must have driven the car less than 1500 miles. Additionally, you can show any reason to return your car to CarMax, and the dealership won’t question your decision.
You can find CarMax’s 30-day return policy on its official website. In addition, CarMax stores in Michigan, Florida, Texas, California, and other regions have confirmed the same. On the other hand, CarMax has named the return policy as Love Your Car Guarantee.
However, the car’s condition should be the same as when you purchased the vehicle. Therefore, your car should not have any new scratches, dents, or other damage. Only then, CarMax will accept your return request and refund the money.
How Does CarMax Return Policy Work?
CarMax offers hassle-free car purchases so you can drive your car home or deliver it to your doorstep as soon as possible. CarMax has thousands of versatile cars to choose from in its inventory. Additionally, the dealership provides you with customised assistance in your car-buying process.
However, if you are unsatisfied with your recent CarMax purchase, it’s easy to return within 30 days. You need to follow the right CarMax 30-day return policy norms, and CarMax will refund the money within 72 hours of filing the request. Moreover, you will get your money back to the source, such as your debit card, credit card, or account.
Also, remember that CarMax withdraws shipping costs and restocking fees when you return your vehicle. The time of refund may vary from one customer to another. Apart from such an interesting return policy, CarMax offers different advantages.
For example, if you decide to keep your purchase from CarMax, you can get a warranty on your vehicle. You will get a 90-day or 4000-mile warranty on your recent vehicle from CarMax. So, this means that you can get your car repaired from CarMax if anything wrong happens with your vehicle.
In addition, you can get a repair if any of your car’s covered parts encounters a failure within this period. Moreover, the dealership provides optional MaxCare service plans for an extended period and additional repair coverage for up to 150,000 miles or 144 months.
Steps to Initiate a CarMax Return
You have already learned what happens if you return a car to CarMax within the window. However, you might need to learn how to raise a return request at CarMax to cancel your purchase. One thing is for sure, CarMax only accepts in-store returns.
Therefore, you have to drive the car back to your nearest CarMax location no matter how you get our vehicle delivered. You can contact the team before you drive the car directly back to one of CarMax’s locations. Send your queries to CarMax’s official email address and clear your doubts.
For example, you can ask them about the necessary documents to file a return request. Here’s the detailed process that you have to follow to return a car to the dealership:
- First, check whether you are eligible for CarMax 30-day return policy or not. Go through the requirements stated before. Otherwise, you can get them in detail on CarMax’s official website.
- Inspect your car on your own. Your car should not have any new damage, such as dents or scratches. Moreover, the car should be driven for at most 1500 miles.
- Next, find a nearby CarMax store.
- Keep your car invoice handy and drive your car to the CarMax showroom.
- Then, walk up to the customer care desk and tell them you want to return your car. In addition, hand over your purchase confirmation email, invoice, return receipt, and more documents to proceed with the return process.
You can expect CarMax associates to help you with the return process. They will check if your return request qualifies for their policy or not. Once approved, you will get the refund back to your source account or payment mode within the promised timeframe.
What Happens if it has been 30 Days?
If you want to give up on your car from CarMax after the 30-day return window, there’s a way out. However, CarMax won’t approve a return. Still, you can get rid of the car. If it has been more than 30 days or 1500 miles, then CarMax would propose you to sell the used car to them.
CarMax will allow your car to go through a standard appraisal process if you agree to that offer. Before you sell the car, look for dealers offering better prices. Apart from that, you must own the following things to sell your car to CarMax or any other used-car dealership:
- Vehicle title
- Vehicle keys, including extras
- Car registration
- Car payoff information, if required
- Driver’s license
Finally, you can opt for the appraisal process at the store in person. Therefore, contact CarMax if you want to sell your car when the 30-day or 1500-mile return window is over. Thus, you will be able to recover a portion of the cost.
What about CarMax Exchange Policy?
CarMax 30-day return policy is a flexible option, indeed. However, if you want to trade in your recent purchase with another used car at CarMax, you must follow the respective exchange policy.
The CarMax Exchange Policy requires you to specify the reason behind your action. If they find you appropriate for an exchange, you can get away with it. Not to mention, CarMax runs very promising and satisfactory return and refund policies. Therefore, visit your nearest CarMax location to request a return if you’re not past the 30-day return window.